Shipping policy
Shipping Policy
Thank you for shopping with Elite Sheepskin. Please review the details below about how your order is made and delivered.
Order Processing Time
Every item is made to order. Production takes 6 to 8 days and begins once we have received and confirmed your measurements. Orders are not processed or shipped on weekends or public holidays. During busy periods processing may take slightly longer, and we appreciate your patience.
Free Worldwide Shipping & Delivery Times
We offer free shipping worldwide. Once dispatched, orders usually arrive within 1 to 2 weeks, so most customers receive their order within 3 weeks of order placement.
Customs, Duties and Taxes
All customs duties, import taxes and clearance fees are included in the price you pay at checkout. There are no extra charges on delivery. If a courier ever asks you for any duty or tax payment on your order, please contact us at info@elitesheepskin.com before paying and we will settle it for you.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.
Shipping Address
Please make sure your shipping address and phone number are correct at checkout. Our courier partners cannot deliver to PO boxes. If an order is returned to us because of an incorrect or incomplete address, or because it went unclaimed, the cost of re-shipping will be the customer’s responsibility.
Order Changes & Cancellations
After production begins, your item is being cut to your measurements and the order can no longer be cancelled. However we do offer one free fit replacement per order if you are not satisfied with the sizing of the initial product. We will send a replacement product without requesting a return of the original product shipped. For more details refer to our refund and return policy
Lost, Delayed or Damaged Packages
Delivery times are estimates, and we are not responsible for delays caused by the courier or customs authorities. If your tracking shows no movement for 7 business days, contact us and we will open an investigation with the courier. If the courier confirms the package is lost, we will send a replacement or issue a full refund. If your order arrives damaged, please email us within 48 hours of delivery with photos of the package and the item.
Contact Us
WhatsApp: +1 587 974 7336
Email: info@elitesheepskin.com
For returns and exchanges, please see our Refund Policy.