Refund policy
Returns & Exchange Policy
Return Period
From the date you receive your item, you have 14 days to decide whether it is right for you. If you are not satisfied for any reason, you may return the item within this period for either a refund or an exchange. The cost of returning the item to us is the customer's responsibility.
Where an item is exchanged at the customer's request and is not faulty, the original 14-day cooling-off period runs from the date the original item was first received and does not restart with the exchanged item. This does not affect your statutory rights in relation to faulty items.
Any item returned after 14 days from the date of receipt will be credited to your original payment method for the amount paid for that item, which can be used at a later date towards another purchase. Made-to-order items and altered items are non-refundable and non-exchangeable, unless found to be faulty.
Condition of Returned Items
All returned items must be in exactly the same condition as when received.
- Jackets/Gilets must be unworn and have the original tags attached
- Leather wallets and leather bags must be returned in their original branded boxes, undamaged
Items showing signs of wear may be refused or returned to the customer. Please include the returns note as proof of purchase so your return can be processed efficiently.
Processing Times
USA orders: Refunds and exchanges will be processed within 14 working days of receiving the returned item. Exchanges sent out are subject to the original delivery charge, and return postage costs remain the customer's responsibility.
International orders (outside the USA): Refunds and exchanges will also be processed within 14 working days of receipt. Any refund issued will be less the original delivery charge, unless the item is faulty or not as ordered.
Faulty, damaged, or incorrect items: Your statutory rights apply. In these cases, return postage will be refunded where applicable, and a replacement or refund will be offered.
Damages and Issues
Please inspect your order upon reception and contact us immediately via WhatsApp at +1 720 768 1930 if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Custom fit items (garments altered or made to a customer's specific measurements) cannot be returned or exchanged, unless found to be faulty.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we've approved your return, please contact us via WhatsApp at +1 720 768 1930.