Keep your leather goods away from direct sunlight and heat sources. Clean with a soft, damp cloth and use a quality leather conditioner every few months. Store in a cool, dry place with good air circulation.

Brush shearling regularly with a soft-bristled brush to maintain its texture. Spot clean with a damp cloth and mild soap. Avoid machine washing. Allow to air dry naturally away from direct heat. Professional cleaning is recommended for deep cleaning.

Store fur garments in a cool, well-ventilated area. Use a padded hanger to maintain shape. Avoid plastic bags. If your fur gets wet, shake it out and hang to dry naturally. Professional fur cleaning is recommended once a year.

Please refer to our detailed size guide available on each product page. We recommend measuring yourself and comparing against our size chart. If you're between sizes, we suggest going one size up for a comfortable fit. Contact our customer service team for personalised sizing advice.

We offer a 30-day return and exchange policy on all unworn items in original condition with tags attached. Simply contact our customer service team to initiate a return. Refunds are processed within 5-7 business days of receiving the returned item.

Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business day delivery. International orders typically arrive within 7-14 business days depending on your location. Tracking information is provided for all orders.

Yes, all our products are crafted from 100% genuine leather and sheepskin. We source our materials from trusted suppliers to ensure the highest quality. Each piece is carefully inspected before shipping to guarantee authenticity and craftsmanship.